Refund Policy
Thank you for using Jobily. Please read our refund policy carefully to understand how refunds are handled on our platform.
Payment Structure
Jobily is a lead generation platform. Customers do not pay Jobily directly for services. Service amounts are collected by the partners (service providers) directly from the customers. Jobily only collects lead charges from partners for providing potential customer leads.
Customer Refunds
Since Jobily does not collect any payments directly from customers for services, Jobily is not responsible for refunding any service-related charges to customers. Customers are advised to resolve service fee disputes directly with the respective service providers.
Lead Fee Refunds for Partners
✓ Jobily may offer a refund or lead credit to partners only in cases where the lead provided is invalid, duplicate, or non-responsive.
✓ Refund or credit requests must be raised within 3 working days from the date the lead is shared.
✓ Partners must provide clear proof (such as call recordings or screenshots) that the lead was invalid or unreachable.
Non-Refundable Situations
✓ Change of mind after purchasing a lead.
✓ Unsuccessful closure of the lead due to service provider’s pricing, service capacity, or negotiation issues.
✓ Delay in customer response beyond a reasonable time frame (unless customer is proven unreachable).
Refund Process
✓ Partners must submit refund or lead credit requests by email to support@jobily.in with booking details and valid proof.
✓ Our team will evaluate each request on a case-by-case basis and may contact both the partner and customer for verification.
✓ Approved refunds will either be processed as a reversal to the original payment method or provided as lead credits in the partner’s Jobily wallet, within 7-10 business days.
Contact Us
For refund or lead-related queries, please contact our support team at support@jobily.in or call us at +91-9486855074.
Jobily is committed to maintaining a fair and transparent platform for both partners and customers.
